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All customers MUST OBTAIN A RETURN AUTHORIZATION NUMBER from our office before returning any item. Items must be returned within fifteen (15) business days of the day the Authorization Number is issued.
You may return unused Stock Items sold within thirty (30) days of purchase for a refund minus a restocking fee of twenty percent (20%). New Options Sports, Inc. will pay all shipping costs, only if the item delivered was a result of our error. Errors must be reported within seven (7) days of receiving shipment. Shipping of exchanged braces is normally via UPS Ground. Customers can pay for faster shipping, if requested.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The KneeMate™ Koolflex Knee Brace (KC65-NOS) is designed to provide support for individuals experiencing medial/lateral collateral ligament instability, ACL/PCL sprains, and arthritis. Featuring extender tabs that can be loosened around surgical incision sites, it is an ideal brace for individuals recovering from surgery. It can also be used as a transition brace from the early postoperative phases to the functional phases of recovery from knee surgery.
BENEFITS:
The KneeMate™ Koolflex Knee Brace features a wrap-around configuration for easy application. It also has two upper circumferential straps for the thigh and two lower circumferential straps for the calf. The openings in the front and back of the knee help with positioning of the brace while also providing comfort. This brace contains aluminum polycentric hinges that include range of motion stop kits with stops available in the ranges of 0-90 degrees of knee extension and knee flexion.
The breathable, open-cell Koolflex™ material is latex-free. This brace is also available in 4-way stretch neoprene. The interior sharkskin material helps prevent the brace from moving or sliding down.
INDICATIONS:
FEATURES:
WASHING INSTRUCTIONS:
HOW TO WEAR:
Want to make sure you're getting the most out of your new brace? Check out our helpful 'How To Wear' video below! This short tutorial will walk you through the process of putting on your brace and adjusting it for the perfect fit. With step-by-step instructions and clear visuals, you'll be able to use your brace with confidence and ease. Text Instructions
HOW TO MEASURE:
To find your size, please reference the image below on how to measure and refer to our sizing chart.
The Knee Mate™ knee brace (KC65-NOS) is PDAC-approved under recommended HCPCS codes L1832 or L1833, which describe prefabricated braces with double uprights and adjustable flexion and extension joints.
The KNEE MATE™ provides both support and stability to the knee joint, making it an ideal choice for those recovering from surgery or those dealing with knee pain caused by arthritis or sprains.
It is designed with several postop considerations in mind. First, it is longer in length than other postoperative braces, covering more surface area of the thigh and calf, and therefore, providing more support. Second, it features extender tabs that can be loosened around the incision areas to allow for proper healing and scar formation. Lastly, its dual-purpose hinges can be locked in one place or adjusted through a variety of knee flexion and extension range of motion settings.
INDICATIONS:
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
To find your size, please measure the circumferences of your leg at the mid-patella (the middle of your kneecap) and 6 inches above the knee.
Size | Mid-Patella | 6" Above Knee |
---|---|---|
X-Small | 12" - 13" | 16" - 19" |
Small | 13" - 14" | 17" - 20" |
Medium | 14" - 15" | 18" - 21" |
Large | 15" - 16" | 19" - 22" |
X-Large | 16" - 18" | 20" - 24" |
XX-Large | 18" - 20" | 22" - 26" |
XXX-Large | 20" - 22" | 24" - 28" |
XXXX-Large | 22" - 24" | 26" - 30" |
Custom | Made to Measurements |
The KC65-NOS 17-Inch Knee Mate is beneficial for individuals experiencing knee pain, mild to moderate knee instability, arthritis, tendonitis, and other knee-related discomfort. It provides support and compression to the knee, helping to relieve symptoms and promote recovery.
Yes, the KC65-NOS 17-Inch Knee Mate is designed to be versatile and can be worn on either the left knee or the right knee. It provides support, compression, and stability to the knee joint regardless of the side it is applied to.
To clean the KC65-NOS 17-Inch Knee Mate, hand wash it with mild soap or a gentle detergent and cold water. Rinse thoroughly and allow it to air dry. Avoid using bleach or fabric softeners, as they may damage the fabric or affect its elasticity.
The KC65-NOS 17-Inch Knee Mate can provide support and compression during the post-operative recovery process. However, it is always best to consult with your healthcare professional for guidance on post-operative care and product usage.
Yes, the KC65-NOS 17-Inch Knee Mate offers adjustable straps and closures, allowing for a customized fit and optimal support. The straps can be adjusted to achieve the desired level of compression and stability according to individual needs.
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To find your size, please measure the circumferences of your leg at the mid-patella (the middle of your kneecap) and 6 inches above the knee.
Size | Mid-Patella | 6" Above Knee |
---|---|---|
X-Small | 12" - 13" | 16" - 19" |
Small | 13" - 14" | 17" - 20" |
Medium | 14" - 15" | 18" - 21" |
Large | 15" - 16" | 19" - 22" |
X-Large | 16" - 18" | 20" - 24" |
XX-Large | 18" - 20" | 22" - 26" |
XXX-Large | 20" - 22" | 24" - 28" |
XXXX-Large | 22" - 24" | 26" - 30" |
Custom | Made to Measurements |
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