Warranty / Return Policy

New Options Sports, Inc. manufactures the highest quality products available and wants to ensure
that our customers are completely satisfied. To ensure complete satisfaction, New Options Sports will
repair or replace, at our discretion, any product if it is proven defective because of materials or
workmanship.

A customer MUST OBTAIN A RETURN AUTHORIZATION NUMBER from our office before
returning any item. Items must be returned within fifteen (15) business days of the day the
Authorization Number is issued.

You may return unused Stock Items sold within thirty (30) days of purchase for a refund minus a
restocking fee of twenty percent (20%). New Options Sports, Inc. will pay all shipping costs, only if
the item delivered was a result of our error. Errors must be reported within seven (7) days of
receiving shipment. Shipping of exchanged braces is normally via UPS Ground. Customers can pay
for faster shipping, if requested.

WARRANTY: If an item is defective, contact us by email or by phone immediately within ninety (90) days of
purchase. Upon our authorization, return the defective product, with the original purchase invoice or
packing slip, freight prepaid to the address listed at the bottom of this page. New Options Sports sole responsibility is to replace, repair, or refund as stated herein, and NOS shall not be liable for any special, indirect, or consequential damages including loss of time, inconvenience, loss of the use of the product, or commercial losses. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty does not cover repair or replacement caused by misuse, abuse, alteration or accidental
damage. PLEASE NOTE THAT WE ARE UNABLE TO EXCHANGE, OR ACCEPT RETURN OF
ITEMS THAT HAVE BEEN DAMAGED OR ARRIVE UNWASHED, IN AN UNHYGIENIC
STATE.

If you have purchased the wrong size brace, and would like to exchange it for a different size, please
contact us by email or by phone and upon our authorization, return it to our office. All shipping
charges are the responsibility of the customer, unless it is determined to be our error.

Please call 800-872-5488 Monday through Friday, 8 a.m. to 5 p.m. and speak to Customer Service

or

Email: orders@newoptionssports.com

Please have your Invoice number or original Purchase Order number when you call for your return or
include in your email. It is very difficult to credit your account without the invoice number. Please
include a copy of your invoice or packing slip with your return so that we will be able to identify it
and give you credit.

Upon evaluation by Quality Assurance and/or Management, products meeting the above requirements
will be credited. New Options Sports reserves the right to change these terms without notice.